SPE-PRVDR Account Management

About the role

SPE-PRVDR Account Management at Cognizant’s Technology & Engineering department serves as a specialized provider account management role focused on revenue cycle management for healthcare product clients. Based in Hyderabad, Telangana, India, the position operates on a hybrid night shift schedule. Day-to-day, the role manages a portfolio of provider accounts, drives adoption of healthcare solutions, resolves complex billing and reimbursement issues, analyzes claims and denial trends, and collaborates with internal product and support teams to improve revenue cycle outcomes.

What you’ll do

• Manage a portfolio of healthcare provider accounts by nurturing trusted relationships focused on adoption and value realization of assigned healthcare products in the revenue cycle management domain
• Coordinate day-to-day account interactions, including requests, escalations, and follow-ups, to maintain high satisfaction among provider stakeholders across clinical and financial operations teams
• Analyze account-level trends in claims denials, reimbursements, and workflow usage to identify opportunities to improve revenue cycle outcomes
• Collaborate with internal product engineering and support teams to translate provider feedback on revenue cycle processes into prioritized enhancements and issue resolutions
• Document detailed account plans defining objectives, key metrics, success criteria, and engagement cadences tailored to each provider and their revenue cycle goals
• Monitor performance dashboards and operational reports to track adoption of healthcare product features related to eligibility, coding, billing, and collections
• Prepare and deliver structured business reviews highlighting realized value, operational improvements, and recommended next steps for revenue cycle optimization
• Coordinate onboarding and refresher sessions for provider teams to ensure effective use of healthcare product features supporting claims creation, edits, and payment posting

What you’ll bring

• At least two years of professional experience working with healthcare products that support billing claims processing or reimbursement workflows for provider organizations
• Practical knowledge of revenue cycle management, including patient registration, charge capture, coding, claims submission, payment posting, and denial management
• Ability to interpret payer policies, explanation of benefits documents, and denial codes to guide provider contacts
• Strong communication and documentation skills to explain complex revenue cycle and product configuration topics to technical and nontechnical stakeholders
• Analytical skills demonstrated through prior work with reports, KPIs, and dashboards tracking revenue cycle metrics such as days in accounts receivable and denial rates
• Familiarity with hybrid work environments and night shift collaboration practices, including virtual meetings, remote documentation, and asynchronous coordination
• Experience with customer relationship or ticket management tools to log interactions, track cases, and manage service commitments

Skills