W
Hiring companyWNS
Verified 5 days ago
Walk in Interview
Mumbai, India Full-time On-site
About the role
Full-time Customer Service Representative role at WNS Global Services in Mumbai. Responsibilities include delivering excellent service via phone, email, and chat, resolving customer queries, upselling services, and adhering to shift schedules. Requires undergraduate degree with at least six months of international call center experience or graduate freshers, strong communication, multitasking, and fast‑paced environment skills.
What you’ll do
- Responsible for outstanding customer service via over Phone, Emails, Chat mediums
- Answers queries and provide resolutions in a respectful, helpful and responsive manner
- Takes action to provide client / customer delight being within established service standards
- Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
- Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
- Is able to ethically upsell and cross sell a service / product to the customer
- Adherence to shift schedule, team meetings and training requirements
What you’ll bring
Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) / Graduate Freshers
Skills
Excellent spoken / Verbal communication skillsExcellent customer service skillsTaking responsibility for customer satisfaction and loyaltyDemonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertnessAbility to respond quickly and effectively in a fast-paced environmentDisciplined and resourceful to meet business demands in a structured, virtual call center environment
Education
Undergraduate