Customer Service Representative

About the role

Everise is a global experience company dedicated to elevating customer experiences through a people-first culture. The Customer Service Representative serves as the primary contact for clients, resolving issues and building trust via high-volume calls. This full-time role is based in Mohali.

Responsibilities

• Act as primary point of contact for customer inquiries
• Gather information and fulfill customer needs efficiently
• Resolve issues using one-call resolution guidelines
• Navigate multiple systems simultaneously during calls
• Compile and generate reports as required
• Identify opportunities to drive process improvements
• Meet or exceed company and client performance metrics

Qualifications

• 1+ years of customer service experience, ideally in BPO
• Ability to handle high volume of incoming calls
• Proficiency with Microsoft applications and multiple systems
• Typing speed of minimum 30 WPM
• Strong communication, listening, and decision-making skills

Skills

• customer service
• call handling
• problem solving
• microsoft applications
• bilingual spanish english
• typing 30 wpm
• system navigation
• team player