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Hiring companyConduent
Verified today
Quality Assurance Associate II
Bangalore, Karnataka, India Full-time On-site
About the role
Conduent seeks a Quality Assurance Associate II in Bangalore, India, to deliver mission-critical services for Fortune 100 and government clients. The role involves auditing work for errors, evaluating performance against SLAs, and reconciling transaction data. This is an on-site position requiring moderate supervision.
What you’ll do
- Reviews current processes and identifies trends
- Reviews work produced for errors
- Evaluates performance standards (SLAs)
- Compares sampling techniques for auditing
- Coaches Level 1 auditors on processes
- Reconciles transaction processing for accuracy
- Interacts with external auditors (SOC 1)
- Evaluates workflow tools for reporting
What you’ll bring
- Ability to problem solve independently
- Self-guided work ethic
- Effective communication skills
- Knowledge of sampling techniques
Skills
quality assuranceprocess reviewerror detectionsla evaluationsampling techniquesdata reconciliationauditingproblem solving