About the role

The Technical Project Manager/Technical Account Manager will act as a bridge between technical and business realms, ensuring seamless platform adoption for clients. This role involves understanding customer business processes, diagnosing technical issues, and collaborating with internal teams to deliver proactive solutions. The ideal candidate has a developer background, strong technical acumen, and excellent communication skills to simplify complex concepts for non-technical stakeholders.

What you’ll do

Understand and manage customer business processes
Diagnose technical issues and provide actionable insights
Collaborate with engineering and product teams for solutions
Handle customer escalations professionally
Analyze usage data to maximize customer ROI

What you’ll bring

Developer background transitioned to customer-facing roles
Strong grasp of software architectures, APIs, and data workflows
Ability to troubleshoot and articulate technical issues clearly
Empathetic communicator with a customer-first mindset
Excellent written and verbal communication skills

Nice to have

Experience with enterprise clients in SaaS/AI platforms
Familiarity with Python, NodeJS, SQL, Postman, and cloud platforms

Skills

Technical architecture understandingCustomer relationship managementAPI integrations and troubleshootingCross-functional team collaborationData analysis for ROI optimization