JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Enterprise
Anantapur
About the role
Customer Care Executive Enterprise at Jio Platforms Limited in Anantapur supports the Customer Service department by managing customer interactions, resolving queries, and handling outbound campaigns. The role requires a solution-based approach, adherence to rostered shifts, and continuous updating of product and policy knowledge. Candidates must hold a B Tech/BE degree or Diploma in Networking/Electronics with 6 months to 2 years of experience, including a minimum of 6 months in a BPO setting.
What you’ll do
- Manage all customer interactions
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- B Tech / BE degree or Diploma in Networking/Electronics
- 6 months to 2 years of experience
- Minimum 6 months experience in BPO is mandatory
- Speak local language
- Problem solving skills
- Customer focus
- Attention to detail
- Service mindset
Skills
Local languageProblem solvingCustomer focusAttention to detailTechnical certificationService mindsetBPO experienceNetworking/Electronics
Education
B Tech / BE degree/Diploma in Networking/ Electronics