Associate Process Manager

About the role

Associate Process Manager overseeing a team of 5-6 members in eClerx’s financial markets division. Responsible for managing confirmation, reconciliation, and related processes across fixed income, equity, and FX products. Leads daily operations, ensures KPI and SLA compliance, and serves as the primary client liaison for BAU queries and escalations. Drives process improvements, mentors staff, and prepares accurate reports for senior management. Requires strong knowledge of CFTC and EMIR guidelines, proficiency with electronic confirmation platforms such as Markitwire and DTCC, and advanced Excel skills. Demonstrates excellent communication, problem‑solving, and multitasking abilities while working across time zones and cultures. Ideal candidate has 2‑3 years of experience in confirmation management, a bachelor’s degree in commerce or related field, and a proven track record of leading teams in a high‑volume, regulated environment.

What you’ll do

• Lead a team of 5-6 members to meet KPIs and SLAs.
• Serve as primary client contact for BAU queries and escalations.
• Resolve confirmation queries and improve processes.
• Mentor and train team members.
• Prepare and deliver reports to senior management.

What you’ll bring

• Bachelor's in Commerce, Business Management or related field.
• 2-3 years experience managing confirmation processes.
• Strong knowledge of CFTC, EMIR guidelines.
• Proficiency in electronic confirmation platforms (Markitwire, DTCC).
• Advanced Excel skills.

Nice to have

• Experience with offshoring processes and methodologies.
• Familiarity with fixed income, CDS, IRS, equity swaps, FX products.

Skills

Education

Bachelor