Ecom Operations Manager

About the role

The eCom Operations Manager role supports a fast-growing direct-to-consumer health and wellness business based in India. Day-to-day, you will own and improve daily operations, build and optimize SOPs, workflows, and internal systems, coordinate supply chain and logistics, and resolve operational bottlenecks. You will also support recruiting and cross-functional initiatives while working with a lean global team. This is a full-time remote position.

What you’ll do

• Own and continuously improve the company's day-to-day business operations, ensuring priorities, processes, and workflows run efficiently.
• Build, document, implement, and optimize SOPs, operational workflows, and internal systems that support scalable growth.
• Coordinate supply chain, logistics, and other critical eCommerce operational activities to maintain business continuity.
• Identify operational bottlenecks, inefficiencies, and gaps, then develop and implement practical solutions.
• Introduce greater organization, accountability, and structure across teams and operational processes.
• Coordinate cross-functional initiatives and keep projects, priorities, and deliverables moving forward.
• Support recruiting activities, including candidate coordination, interviewing, and team-growth initiatives.
• Continuously evaluate and evolve operational processes to ensure they remain effective as the business grows.

What you’ll bring

• 3+ years of relevant operations management experience within a direct-to-consumer or eCommerce business.
• Proven experience creating, implementing, documenting, and continuously improving SOPs and operational systems.
• Strong organizational and project coordination skills to manage multiple priorities and moving parts.
• Experience working in fast-paced, high-growth environments where processes and priorities evolve quickly.
• Strong problem-solving abilities and a practical, solutions-oriented approach to operational challenges.
• High degree of autonomy and comfort working with limited supervision.
• Strong ownership mentality with the ability to identify problems, take initiative, and drive solutions through execution.
• Excellent communication and cross-functional collaboration skills.

Skills

Benefits

Competitive compensation and benefits package, with specific details to be discussed during the hiring process.