Administrator, BXT

About the role

The Amazon Benefits Experience & Technology Service Delivery (BXT-SD) India Hub Team owns the delivery of benefits operations for Amazonians working in the US, APAC, MENA, EMEA, and South Africa. As an Administrator, BXT in Hyderabad, you will timely complete assigned benefits processes with 100% accuracy, address employee queries via email or tickets with SLA, review and update process documentation, support SME/Team lead with data and benefits stats reporting, and liaise with internal support teams and external insurance vendors to resolve employee queries and complete administrative processes.

What you’ll do

• Timely complete assigned benefits processes with 100% accuracy
• Address employee queries received via email or tickets with SLA and provide accurate resolution
• Highlight potential risk issues and challenges that may cause impact to employees
• Review process documentation and make updates on a regular basis
• Provide required support to SME/Team lead for diving deep into data and benefits stats reporting
• Liaise with internal support teams (Payroll, Employee resource center, Exits, Onboarding team etc.) and external stakeholders (Insurance vendors) for resolving employee queries and completing administ

What you’ll bring

• 6+ months of human resources experience
• 6+ months of customer service experience
• 6+ months of Microsoft Office products and applications experience
• High school or equivalent
• Experience in confidential environments

Nice to have

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience

Skills

Education

High school or equivalent