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Process Specialist-EPS
About the role
Process Specialist – EPS is responsible for designing, implementing, and optimizing business processes within the Enterprise Process Services domain. The role focuses on mapping current workflows, identifying inefficiencies, and recommending automation or redesign solutions to enhance operational effectiveness. Working closely with cross‑functional teams, the specialist gathers requirements, documents process flows, and ensures compliance with internal standards and regulatory guidelines. Key deliverables include process documentation, performance metrics dashboards, and improvement roadmaps. The position requires strong analytical skills, proficiency in process modeling tools, and the ability to translate complex business needs into actionable process enhancements. The specialist also supports change management initiatives, training stakeholders, and monitoring post‑implementation performance to sustain continuous improvement.