TC
Hiring companyTata Communications
Verified today
Senior Technical Associate, Cloud Operations
Chennai, Tamil Nadu, India Full-time On-site
About the role
Cloud Operations at Tata Communications manages customer queries and cloud infrastructure. The Senior Technical Associate ensures issue resolution, troubleshooting, and SLA adherence for cloud networking services, handling routing, switching, firewalls and load balancers. Chennai, India, on-site role.
What you’ll do
- Take ownership of customer issues and provide resolutions
- Research, diagnose, and troubleshoot system or application problems
- Follow escalation procedures for unresolved issues
- Ensure SLA achievement and maintain proactive operations
What you’ll bring
- Graduate
- 0-4 years experience
- Problem‑solving skills
- Customer service support in 24x7 environment
- Awareness of latest technologies
Skills
network securitycloud securitycisco routingcisco switchingcisco aciincident managementfortinet firewallf5 load balancer