Digital Content Management Specialist

About the role

Digital Content Management team at Accenture oversees warranty program websites for Pennzoil, Quaker State, and Rotella. The specialist ensures site accuracy, handles customer inquiries, processes warranty claims, and generates performance reports while supporting migration to new platforms. Mumbai, India, on-site role with hybrid shift rotations as needed.

What you’ll do

• Manage and maintain warranty program websites ensuring accuracy and timely updates
• Handle email accounts, responding to inquiries and resolving customer issues
• Provide end‑user support for claim submissions and website troubleshooting
• Review and process warranty claims in accordance with program guidelines
• Update site content, product additions, and compliance adjustments
• Assist migration of warranty sites to Accenture platforms collaborating with IT
• Generate and deliver regular performance and sales reports
• Support staff with deal creation, claim uploads, and technical assistance

What you’ll bring

• Bachelor's degree in Business Administration, Information Systems, or related field
• Minimum 3 years warranty program management or website administration
• Proficiency with online platforms and content management systems
• Strong analytical skills for performance reporting
• Excellent organizational and time‑management abilities
• Effective communication and stakeholder collaboration
• Experience with inventory management and order processing
• Ability to manage multiple projects and adapt to evolving requirements

Skills

Education

Bachelor's