Customer Service Junior Analyst

About the role

Dynamic Customer Service Junior Analyst with a focus on process optimization and data integrity. Skilled in handling high-volume inquiries, troubleshooting service issues, and collaborating with cross-functional teams to streamline operations. Experienced in documenting process flows, identifying bottlenecks, and recommending improvements that enhance customer satisfaction and operational efficiency. Adept at using CRM and reporting tools to track key metrics, generate actionable insights, and support continuous improvement initiatives. Strong analytical mindset, attention to detail, and commitment to delivering accurate, timely information in a fast-paced environment. Eager to contribute to a growing logistics organization by applying analytical skills and customer-centric approach to drive service excellence.