Area Debt Manager-Flows-Consumer Durable

About the role

The Area Collection Manager manages a team and coordinates operational recovery activities for a credit portfolio within an assigned territory, administering corporate policies to minimize front-end delinquencies. Day-to-day work includes managing collections for specific products, tracking delinquency buckets and DPD, setting collection targets for agencies and in-house teams, monitoring productivity, and collaborating with the legal team on legal actions. The role is based in Chennai, Tamil Nadu, India.

What you’ll do

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Scout, empanel, and nurture new agencies/CPs, and provide ground support to Debt managers working under him.

What you’ll bring

• Graduate or postgraduate in any discipline.
• Minimum of 4 years of experience in collections.
• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal guidelines.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Good communication and relationship-building skills.
• Proficiency in monitoring and improving productivity metrics.
• Unquestionable integrity.

Skills

Education

Graduate – Any discipline. Postgraduate – Any discipline.