Senior Commercial Real Estate Portfolio Representative

About the role

Wells Fargo is seeking a Senior Commercial Real Estate Portfolio Representative in Hyderabad, India, to service commercial real estate loans including construction and problem loans. Day-to-day work involves evaluating borrower and guarantor financial performance, determining risk ratings, analyzing cash flows and developing proformas, reviewing leases and loan documents, conducting market research, and synthesizing findings. The role also includes quality checking junior team members, providing training, communicating with Asset Managers, and serving as the primary servicing contact. The position is full-time with shift timings of 2:30 PM to 11:30 PM IST.

What you’ll do

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and act as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team
• Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Provide subject matter expertise and interpretation of procedures to less experienced individuals

What you’ll bring

• 2+ years of Commercial Real Estate Servicing experience, or equivalent demonstrated through work experience, training, military experience, or education
• Evaluate moderately complex financial performance of borrower and guarantor and determine appropriate risk rating
• Analyze historical cash flows and develop proforma based on historical performance and market data
• Evaluate existing leases to determine impact on cash flows by reviewing pertinent clauses
• Review loan documents and summarize salient facts and ongoing covenants
• Perform market research of real estate using third-party applications
• Review third party documents such as appraisal, site inspection, and property condition assessment reports
• Document and synthesize all findings from reviews

Skills

Education

Postgraduate/Graduate in Commerce