JP
Hiring companyJio Platforms Limited
Verified today
Manager Customer Compliance Operations
Mumbai Full-time On-site
About the role
Jio Platforms Limited seeks a Manager for Customer Compliance Operations in Mumbai to ensure adherence to TERM and DoT regulations. The role involves designing compliance policies, managing regulatory reporting, and mitigating risks associated with customer data and onboarding processes. This position requires deep expertise in telecom compliance frameworks and operational governance.
What you’ll do
- Ensure TERM/DoT compliance while designing policies and processes
- Submit monthly subscriber base and audit samples to TERM
- Maintain accurate regulatory reports and compliance documents
- Identify and mitigate risks related to TERM and DoT compliance
- Conduct TERM audits, ensure SLA adherence, and close gaps
- Handle requests from TERM, LEA, and security agencies promptly
- Communicate TERM guidelines to all channels and teams
- Monitor CS escalations and command center operations in real-time
What you’ll bring
- 10 to 15 years of experience in compliance or operations
- Graduate degree; MBA preferred
- Deep knowledge of TERM compliance processes and onboarding
- Understanding of customer services, compliance, and governance
Skills
TERM ComplianceRegulatory ReportingRisk MitigationKYC NormsProcess ExecutionOperational ManagementData AnalyticsBusiness Intelligence
Education
Graduate/MBA preferred