C
Hiring companyCencora
Verified today
Senior Business Analyst, Technical Business Solutions
Pune, India Full-time On-site
About the role
Salesforce Service Team at Cencora builds and enhances Salesforce Service Cloud solutions to improve customer service operations. The Senior Business Analyst bridges business stakeholders and technical teams, leading workshops, documenting requirements, configuring Service Cloud features, and managing UAT and backlog. Pune, India, on-site, full-time role with relocation assistance available.
What you’ll do
- Facilitate requirements workshops and stakeholder interviews
- Translate business needs into user stories, process flows, and functional specs
- Configure and validate Service Cloud features including cases and SLAs
- Lead UAT activities and manage test plans and defect tracking
- Collaborate with developers to ensure solutions meet requirements
- Maintain BRDs, data mapping, and traceability matrices
- Partner with analytics teams to define KPIs and dashboards
What you’ll bring
- 5+ years Business Analyst experience
- 3+ years Salesforce implementation experience
- Bachelor's degree in IT or related field
Nice to have
- Active Salesforce Certified Administrator
- Experience with Service Cloud, Omni-Channel, Knowledge Base
- Proficiency in Agile/Scrum, JIRA, Confluence
Skills
Business AnalysisSalesforce Service CloudAgile ScrumJIRAConfluenceProcess MappingUAT ManagementData Governance