Customer Service jobs at EXL

Senior Executive-Back-End/Voice/ Customer Service-Inbound

We are looking for a Senior Executive to manage inbound customer interactions across phone, chat, email, and WhatsApp. The role requires 3+ years of customer service experience, strong English communication, and profi…

Assistant Manager - Customer Service Strategy & Planning - Customer Engagement

Assistant Manager leading customer service strategy and planning, overseeing teams to ensure quality, productivity, and continuous improvement. Drives coaching, feedback, and escalation management, supports new hires,…

Customer Service Representative - Customer Care Non-Voice Back-End Transaction Processing Complex

Customer Service Representative – Customer Care Non‑Voice Back‑End Transaction Processing Complex. This role functions as a claims adjudicator, reviewing and evaluating claim submissions to ensure accuracy and complia…

Lead Assistant Manager-Back-End/Voice/Customer Service - Fraud Investigation

Lead Assistant Manager-Back-End/Voice/Customer Service - Fraud Investigation at EXL focuses on managing fraud investigation and customer service operations, leading a team of 10+ across voice and back-office channels,…

Assistant Manager, Back Office Customer Service

Back Office Customer Service team at EXL ensures seamless travel operations and high‑quality support for customers. Leads a team of 10+ travel agents, overseeing daily contact‑center activities, SLA/KPI compliance, an…

Assistant Manager-Back Office

EXL Back Office Customer Service team ensures seamless travel operations and support for customers. The Assistant Manager leads a team of 10+ travel agents, oversees contact center performance, drives process excellen…

Assistant Manager Customer Service

Assistant Manager-Customer Service

The company seeks an experienced Team Leader to manage Travel Analysts supporting US-based business travelers through voice operations. The role focuses on driving performance, customer satisfaction, and operational e…

Assistant Manager Voice Customer Service

Assistant Manager Voice Customer Service leads a team of customer service agents to deliver high-quality voice support. The role focuses on monitoring process performance, reporting, and continuous improvement to redu…

Executive Back Office Customer Service

EXL, a global leader in data‑driven operations, seeks an Executive Back Office Customer Service professional to oversee administrative functions, streamline office systems, and enhance customer support. The role requi…

Executive-Back-End/ Non Voice / Customer Service -Webchat

This role focuses on delivering high‑quality customer support through webchat, addressing inquiries about contracts and service issues. The representative monitors key performance indicators such as average handle tim…

Executives Back Office Customer Service

Join EXL as a Retirement Associate, where you will play a key role in managing retirement and benefits programs. You will perform detailed calculations and analyses of retirement plans, including service repurchase, c…

Associate Back Office Customer Service

Associate Back Office Customer Service role focused on legal document review and client support.

Executive Back-End Non Voice Customer Service Email

Dedicated customer service professional with strong reading and writing skills, adept at managing client email inquiries and ensuring timely resolution. Experienced in collaborative team environments and flexible shif…

Executives-Voice-Customer Service

Senior-level role focused on voice and webchat customer service, requiring strong communication, multitasking, and decision-making skills.

Executive Back End Non Voice Customer Service Webchat

Customer Service team at EXL handles client interactions via webchat, focusing on contract queries and occasional outbound calls. The role ensures first‑contact resolution, adheres to quality and SLA standards, and up…

Customer Service Representative

This Customer Service Representative role supports the team in processing orders and resolving customer inquiries within a fast-paced environment. The position involves managing customer accounts, handling internation…

Associate-Back Office-Customer Service

A dedicated Associate in Back Office Customer Service, skilled in claim processing and bill entry, supports operational excellence by integrating procedural changes, ensuring accuracy, and maintaining high productivit…

Executive Back-End Non Voice Customer Service Email

This role involves reading and responding to client emails, collaborating with team members across shifts, and ensuring exceptional customer service through attention to detail and strong communication skills.

Band As, Backoffice, P&C, Customer Service

Backoffice Operations (PnC) at EXL provides concise, quality customer service for US property & casualty insurance clients. The role handles email inquiries, validates insurance documents, manages escalations, and ens…