Contact Center jobs at Accenture in Hyderabad

Customer Contact Associate, Messaging

Data Science Consultant

Data Science team in Accenture’s Contact Center domain builds AI-driven solutions to transform customer interactions. The role develops and fine‑tunes generative AI models, deploys machine‑learning pipelines for inten…

Customer Contact Associate, Messaging

Customer Support vertical at Accenture focuses on managing and resolving client queries across non‑voice channels. The role handles email, web and chat incidents, escalations and complaints, ensuring faults are closed…

S&C Global Network AI Song CCAI Analyst

Data Science team in Accenture's Contact Center domain, part of the Marketing Analytics group, builds AI-driven solutions to optimize customer interactions and improve satisfaction. The Analyst develops and fine‑tunes…

Customer Contact Communications New Associate, Messaging

Customer Support vertical at Accenture helps clients manage and resolve customer inquiries across email, web and chat channels. The Associate will handle queries, escalations and complaints, diagnose and troubleshoot…

Associate Manager, Genesys Service

Strategy & Consulting Global Network SONG Practice helps clients transform marketing, sales and service through Genesys solutions. As an Associate Manager you will design, configure and implement Genesys Cloud/Engage…

Customer Contact Comms New Associate, Messaging

Customer Support team at Accenture handles client inquiries across non‑voice channels. The Associate resolves customer queries, escalations and complaints via email, web and chat while meeting SLA targets. Hyderabad,…

Service Analyst, Amazon Connect

Customer Sales & Service Consulting practice at Accenture helps clients transform marketing, sales and service functions. The Service Analyst designs, develops and implements Amazon Connect contact center solutions, l…